Reserved tickets (purchased either online or through our Business Office) will be held at the station ticket window and are to be picked up at the ticket window upon your arrival.
Reserved tickets must be picked up at least 15 minutes prior to departure. If reserved tickets are not picked up 5 minutes prior to departure, we reserve the right to make those seats available for walk-up passengers, and your reservation will be considered "unclaimed." Unclaimed tickets are non-refundable.
Requests for cancellations and/or changes to online orders must be received in our Business Office by calling 302.998.1930 at least 48 hours prior to the day of your train ride. Cancellation policies are strictly enforced. Our office is not open on Saturdays, Sundays and holidays.