COVID-19 REOPENING PLAN


COVID-19 REOPENING PLAN

UPDATED JUNE 28, 2020

The Wilmington & Western Railroad has reopened for our 2020 Season!

We want to thank all those serving on the front lines, so all health care workers who show proper ID will receive a complimentary ticket through September! We truly appreciate all that you're doing to help others during the pandemic.

As we welcome you back aboard our train, the safety of our passengers and staff is our highest priority.

As a result, we are instituting the following changes to our operational procedures, and requiring that passengers and staff adhere to additional health and safety rules while on our property.


SCHEDULE & OPERATIONAL CHANGES:

  • Tickets WILL NOT be available at Greenbank Station on the day of your excursion. TICKETS MUST BE PURCHASED ONLINE.

  • We are modifying our published schedule and operating only on Saturdays through August. Please see our Events & Fares page for the latest information regarding our modified schedule.

  • There will be one departure on each operating day to allow time to disinfect the train before and after each departure.

  • Excursions WILL NOT stop at the Mt. Cuba Picnic Grove.

  • If there is inclement weather, the excursion may be cancelled.


FOR OUR PASSENGERS:

  • Those who have been exposed to COVID-19 within the 2 weeks prior to their excursion or those who have symptoms of COVID-19 (including extreme fatigue, fever over 99.5 degrees, cough, diarrhea, nausea, headache, loss of smell or taste) MUST NOT visit.

  • All passengers (age 13+) MUST wear a face mask at all times while on Greenbank Station property and aboard our train.

  • Hand sanitizer stations will be available at Greenbank Station and aboard the train.

  • Food and beverages WILL NOT be permitted in Greenbank Station or aboard the coaches. However, those renting the Birthday Caboose will be permitted to bring their own food and beverages.

  • Passengers are required to follow the directions of our staff at all times, including when boarding and disembarking from the train.


FOR OUR STAFF:

  • Those who have been exposed to COVID-19 within the 2 weeks prior to their scheduled work day or those who have symptoms of COVID-19 (including extreme fatigue, fever over 99.5 degrees, cough, diarrhea, nausea, headache, loss of smell or taste) MUST NOT report to work.

  • All staff MUST wear a face mask at all times while on Greenbank Station property and aboard the train.

  • Gloves MUST be worn by our staff when coming in direct contact with the public. This includes during the boarding and disembarking of the train or if emergency medical attention is needed.


ABOARD THE TRAIN:

  • All passengers (age 13+) MUST wear a face mask at all times while aboard the train.

  • Hand sanitizer stations will be available aboard the train.

  • The train will be disinfected before and after each excursion.

  • Seating will be limited to 30% capacity.

  • The Birthday Caboose will continue to be available, but caboose capacity will be limited to 15 people.

  • All coach seats WILL BE ASSIGNED to ensure proper social distancing - family units will be seated 6' from other passengers.

  • Coach and caboose windows will be required to be open to create air circulation through the train.

  • Coach restrooms will be permitted to be used only in an emergency.

  • Food and beverages WILL NOT be permitted aboard the coaches. However, those renting the Birthday Caboose will be permitted to bring their own food and beverages.

  • Our train crew WILL NOT be punching tickets, and we will be eliminating paper tickets during the first phase of reopening.

  • Passengers will be directed by the train crew to disembark from the train row-by-row, car-by-car.


AT GREENBANK STATION:

  • All guests (age 13+) MUST wear a face mask at all times while on Greenbank Station property.

  • No-touch faucets and paper towel dispensers have been installed for your convenience and protection.

  • Hand sanitizer stations will be available at Greenbank Station.

  • Tickets WILL NOT be available at Greenbank Station on the day of your excursion. TICKETS MUST BE PURCHASED ONLINE.

  • Guests MUST follow social distancing guidelines while on Greenbank Station property.

  • We will be limiting the number of people inside Greenbank Station.

  • Clear protective barriers have been installed at all point-of-sale counters.

  • The Gift Shop and Snack Bar will be closed until further notice.

  • Food and beverages WILL NOT be permitted inside Greenbank Station.


ADDITIONAL RESOURCES:





We are excited to welcome passengers back to the Wilmington & Western! During this unprecedented time, we hope that a ride aboard our historic train will provide you and your family with what it has always provided: an escape from the monotony of life, and a chance to spend time surrounded by the beauty of the Red Clay Valley. With your help and cooperation we will do this safely, and provide the fun, relaxing and enjoyable experience for which we have come to be known.

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