JOB OPENINGS

The Wilmington & Western Railroad is currently accepting resumes for the following positions:

GIFT SHOP/STATION AGENT

Position Type: Part-time/Seasonal
Reports To: Executive Assistant

General Description
The Gift Shop/Station Agent primarily works weekends, with occasional weekdays, throughout the season. This position interfaces directly with the public and volunteers and must have a calm and professional demeanor at all times.

Duties & Responsibilities

  • Meets, greets, and assists public in purchasing or picking up tickets.

  • Meets, greets, and assists public in selecting gifts and other purchases.

  • Performs conflict resolution and quick problem solving when there are ticketing or other issues, helping to ensure smooth operations.

  • Prepares the building for the public, ensuring basic organization and cleanliness in the gift shop and at the ticket counter.

  • Conducts opening and closing procedures.

  • Performs cashiering and receipting the sale of merchandise by cash and charge transactions (both gift shop and ticket sales).

  • Maintains sales records and makes daily reports.

  • Works alongside other staff members and/or volunteers in gift shop and ticket sales.

  • Performs light housekeeping duties such as sweeping, wiping down counters, etc.

  • Performs additional duties as required.

Knowledge, Skills & Abilities

  • Must have a friendly and outgoing demeanor with a strong customer service orientation.

  • Must have knowledge of Microsoft Office and general computer literacy.

  • Must be able to work independently and be flexible.

  • Must be able to stand for long periods of time.

  • Ability to work well with others.

  • Ability to communicate effectively with the public.

  • Ability to work effectively with individuals of diverse backgrounds and opinions.

  • Knowledge of merchandising techniques, store displays, and selling methods is recommended.

Contact Info
To apply for this position, please send a cover letter (including a short paragraph on why you would be an ideal candidate) and resume to: dkeller(at)wwrr.com. No phone calls.

Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be interpreted as an exhaustive list of all responsibilities, duties and skills required of a person in this position.

The Wilmington & Western Railroad is an Equal Opportunity Employer.

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