ASK THE CONDUCTOR

Our Conductors get asked a lot of questions! We've compiled the most common questions here. Expand any tab below to see the questions and answers. If you don't find your question listed, use our Contact Us page to submit your question.

SHOULD I MAKE A RESERVATION?
Some events require a reservation, but for most events, they are not required, although they are suggested for many of our more popular events. Our Events & Fares page lists all of our events, and the event description will state that reservations are required or recommended.

CAN I ORDER TICKETS OVER THE PHONE OR ONLINE?
Click the Schedule & Tickets link to begin the reservation process. You can also make reservations over the phone by calling 302.998.1930 during normal business hours, or by visiting our Office & Education Center during normal business hours.

WHEN IS THE BUSINESS OFFICE OPEN?
Our Office & Education Center is open Monday to Friday, 10 AM to 4 PM. The office is closed on weekends and holidays.

DO YOU OPERATE IN INCLEMENT WEATHER?
Yes. All trains operate rain or shine. However, we may cancel operations if severe weather, such as a blizzard, hurricane, tornado, etc., presents a danger to our crew and passengers. In these rare cases, we will post a notice on the homepage of this website and on our office telephone line stating that we have cancelled operations.

CAN I EAT OR DRINK ON THE TRAIN?
Yes. You can bring food and drink on the train. You can also purchase hot dogs, drinks and snacks at our snack bar inside Greenbank Station.

CAN I SMOKE ON THE TRAIN?
No. Smoking is not permitted anywhere on the train, in the station or in the Red Clay Valley Visitor's Center.

ARE THERE RESTROOMS ON THE TRAIN?
Yes. There are restrooms on each of our coaches and cabooses. There are no restrooms at the Mt. Cuba Picnic Grove.

IS THE TRAIN CLIMATE-CONTROLLED?
During the colder months, our coaches are heated with steam from the locomotive and our cabooses have heaters. However, none of our cars are air-conditioned. Coach and caboose windows do open, and our "open-air" car is available during the warmer months, and is often the preferred seating location on hot and humid days.

ARE THE TRAINS HANDICAPPED ACCESSIBLE?
We have limited accessibility for handicapped persons. All buildings have wheelchair ramps and we have a wheelchair lift to board the train. However, train doorways are only 24 inches wide and there is not much room for wheelchair storage on the train. Also, there is no wheelchair lift available at our Mt. Cuba Picnic Grove or in Hockessin.

DO YOU OFFER LOCOMOTIVE CAB RIDES?
Yes. You must make advanced reservations to ride in the cab of our diesel or steam locomotive. The cab rider must be at least 18 years of age and must sign a liability release prior to the ride. There is a premium charge to ride in the cab. Call our Business Office for details.

WHEN DOES THE 12:30 TRAIN DEPART?
Like all forms of scheduled transportation, our trains leave on time, so the 12:30 train actually departs at 12:30! It is important that you arrive in plenty of time so you're not disappointed when you miss the train.

WHEN DOES GREENBANK STATION OPEN?
The Greenbank Station property is only open on the operating days listed on the schedule, and opens 1 hour before the first departure of the day. You can make reservations by clicking the Schedule & Tickets link, by calling 302.998.1930, or by visiting the station on any operating day.

WHEN SHOULD I ARRIVE AT GREENBANK STATION?
We ask that you arrive no later than 30 minutes prior to your departure. This will give you ample time to purchase tickets, browse our Gift Shop and grab a bite to eat at our snack bar inside Greenbank Station. The snack bar is not open on every operating day and is CASH ONLY.

DO YOU HAVE A GIFT SHOP?
Yes. The Greenbank Gift Shop is full of books, shirts, hats, toys, train whistles and a fine selection of Thomas the Tank Engine™ & Friends merchandise. Please visit our Gift Shop page for more information.

DO YOU HAVE A MUSEUM?
Yes. The Friends of Brandywine Springs Park staff the Red Clay Valley Visitor's Center, located on the Greenbank Station property. The Museum features displays on the railroad, Brandywine Springs Park and the Red Clay Valley region. There is no charge for Museum admission, although donations are appreciated. The Museum is only open on select operating days.

CAN I RENT YOUR STATION OR TRAINS FOR A PRIVATE FUNCTION?
Yes. We do offer station and train rentals year-round. You can rent a caboose, coach, or the entire train (with your choice of steam or diesel power) for any event. Please see our Train Charters page for more info on renting the train, or our Birthday Caboose page for caboose rentals.

ARE YOUR FACILITIES HANDICAPPED ACCESSIBLE?
We have limited accessibility for handicapped persons. All buildings have wheelchair ramps and we have a wheelchair lift to board the train. However, train doorways are only 24 inches wide and there is not much room for wheelchair storage on the train. Also, there is no wheelchair lift available at our Mt. Cuba Picnic Grove or in Hockessin.

ARE THERE RESTROOMS IN THE STATION?
Yes. There are restrooms inside Greenbank Station, as well as on the train. There are no restrooms at Mt. Cuba Picnic Grove.

DID YOU KNOW?